Our Policies

Privacy Policy for Buying Designer Jewellery Online

Your privacy is important to Silverrage.com. We want to make you feel comfortable and secure shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at Silverrage.com, you are accepting the practices described in this Privacy Policy. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your use of Silverrage.com means that you accept the practices described in this Privacy and Security Policy as changed from time to time.

What Personal Information is collected and how?

While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. When you register with Silverrage.com, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, etc. You select a username and password allowing you access to the Silverrage.com Service. Your password should be kept strictly confidential to prevent unauthorised use. While using the Silverrage.com Service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications we do use your contact information to send you offers based on your previous orders and your interests.

What Cookies are collected?

While you buy designer jewellery online from Silverrage.com, the site receives and stores certain types of information whenever you interact with us through the use of “cookies.” Cookies enable our systems to recognise your browser and to provide you with certain shopping features. These “cookies” allow us to give you customised and personalised service and helps us identify ways to improve your shopping experience. The “help” portion of the toolbar on most browsers will tell you how to reject or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will be unable to use those Silverrage.com Services that require the use of such cookies. Silverrage.com’s cookies do not contain any of your personally identifiable information. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we do not collect information, such as a credit / debit card number and a credit / debit card expiration date. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

How does Silverrage.com use your information?

Silverrage.com uses your information to provide the Silverrage.com Service and to enhance and personalize your shopping experience. Silverrage.com does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the Silverrage.com Service or as described below.

1. Silverrage.com may use aggregated information regarding its customers and usage of the Silverrage.com Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

2. Silverrage.com may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data. They may have access to personal information to perform their functions.

3. Silverrage.com may transfer Customer Registration Data and other personal information in connection with the sale of Silverrage.com or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.

4. Silverrage.com may use or disclose personal information when Silverrage.com believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of Silverrage.com or its users or to comply with the law.

How may you change or remove your personal information?

You may at any time review and change your personal information stored by Silverrage.com by accessing the My Account page at Silverrage.com or by contacting Silverrage.com Customer Care at support@Silverrage.com. You may also request that Silverrage.com permanently remove all personal information stored by Silverrage.com at any time by delivering notice requesting such removal in the manner provided in the Silverrage.com Customer Agreement. Upon such request, Silverrage.com will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your Silverrage.com Service.

What is Silverrage.com privacy with Links to Other Sites?

Our site links to other websites that may collect personally identifiable information about you. Silverrage.com is not responsible for the privacy practices or the content of those linked websites.

What are the Security Precautions?

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.

What information do Advertisements on Silverrage.com need?

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Is it safe to use my Credit/Debit card or Net banking on Silverrage.com?

Yes, shopping at Silverrage.com is 100% safe. All Credit card and Debit card payments on Silverrage.com are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks might ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure. You can be assured that Silverrage.com offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

Does Silverrage.com store my Credit/Debit card information?

Silverrage.com does not store any of Credit/Debit card details provided to you. Silverrage.com directly takes you to the bank page where you provide all information. The bank in turn stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

Terms & Conditions of Buying Designer Jewellery Online

Silverrage.com Customer Agreement: This Agreement (the “Agreement”) is a legal agreement between you and Silverrage Retail Pvt Ltd (the sole owner of its brand “Silverrage” & “Silverrage.com “), herein after mentioned as Silverrage, that states the terms and conditions under which you may receive the Silverrage Service and use the Silverrage website (“Silverrage.com “). 
If you use the Silverrage Service or Silverrage.com, you agree to these terms and conditions.

1. Silverrage Service:

The Silverrage Service is a transaction, information and communication service available to authorized users (“customers”) who access Silverrage.com . Silverrage.com currently provides an online shopping and delivery service, and may in the future provide additional shopping and related services.

Silverrage.com’s employees, agents or designees will deliver orders placed with the Silverrage Service. Prices of products sold online may differ from those in retail stores. Delivery will be made to the delivery address that you specify when you confirm your order. Prices for products you place in your cart will be guaranteed for the transaction. Payment for products and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If Silverrage.com cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address / details given to us by you, will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the Silverrage Service, you may call customer service at the time of receiving your order at (011-41660012). Silverrage.com’s liability for missing a delivery is limited to delivery at a later agreed time at no additional charge.

   (a) Pricing : All the products listed on Silverrage.com will be sold at MRP unless otherwise specified. The prices mentioned at    the time applicable prices at the time of placing an order. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities do change on a daily basis which would be updated almost immediately on the portal.

   (b) Cancellation Policy : as a policy we do not cancel any order after it is processed, which would be intimated vide an e mail or sms(delivery confirmation of the email or sms are subject to the functioning of the service provider of the same). However, if there are changes in the delivery slot time you requested or need to add more products, you need to call us on customer care number (011-41660012). Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

  (c) Return & Refunds : We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value. However, please note, if the delivery of the goods have been received and accepted in good condition at the time of delivery, no replacement, exchange or refund would be made.

2.Property Rights:

(a) Copyright : All content on Silverrage.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Silverrage.com, ALL RIGHTS RESERVED, or its content providers. Silverrage.com authorizes you to view and copy for the sole purpose of placing an order with Silverrage.com, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on Silverrage.com , including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of Silverrage.com is strictly prohibited. Silverrage.com reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Silverrage.com.

(b) Trademarks : “Silverrage,” “Silverrage.com ,”, all Silverrage.com logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of Silverrage.com or otherwise proprietary to Silverrage.com and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on Silverrage.com are the property of their respective owners.

3. Your Account : 

You agree to provide Silverrage.com with accurate and complete information as required by registration for the Silverrage Service (“Customer Registration Data”), including, but not limited to, your legal name, billing and delivery addresses, telephone number and promptly to notify Silverrage.com of any change in your Customer Registration Data at info(at)Silverrage(dot)com . Upon registration, your username and password will allow you to access the Silverrage Service. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify Silverrage.com promptly of any unauthorized use of your password or your account. You will remain liable for any use of the Silverrage Service until you notify Silverrage.com of the unauthorized use, loss or theft.

CMP: Each CM Point is equivalent to ten rupees and can be redeemed for shopping on Silverrage.com only. However, under any circumstances, Silverrage.com is not liable to refund money to the customer in exchange/return of CMP. Also, the CMPs in an individual account can be used for the same account solely and cannot be transferred to any other account. CMP will be added to the customer’s account once the transaction for the current bill is completed; which may take about 48 hrs. One can utilize all or part of accumulated point in any of the future transactions.

4. Reviews, Comments, Communications, and other Contents :

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, ask questions about discount sterling silver earrings, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Silverrage.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

(i) You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

(ii) Silverrage.com may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of Silverrage.com violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.

(iii) Any information provided by you on this site shall not be misleading in any way.

5. Unauthorized or Fraudulent Use :

Silverrage.com does not offer the Silverrage Service to children. By registering for the Silverrage Service, you warrant that you are at least 18 years old. If you are under 18, you may use the Silverrage Service only with the involvement of a parent or guardian. From time to time, Silverrage.com may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.

6. Changes in Agreement or Silverrage Service :

Silverrage.com may at any time change any of the terms of this Agreement but not limited to, the amount of, or basis for determining, any fees or charges for the Silverrage Service. If Silverrage.com makes material changes to this Agreement, Silverrage.com will provide notice to you in a manner provided in this Agreement. Your use of the Silverrage Service after any such change will be conclusively deemed acceptance of such change. Silverrage.com may discontinue or revise any or all aspects of the Silverrage Service without prior notice to you. Price and availability of products are also subject to change without notice. We reserve the right to correct online pricing errors. In such event, we reserve the right to correct the pricing error or cancel undelivered orders for such incorrectly priced products. You will be contacted in such circumstances. If any change is unacceptable to you, you may cancel your Silverrage Service and terminate this Agreement.

7. Disclaimer of Warranty and Limitation of Liability :

YOUR USE OF THE Silverrage SERVICE, SILVERRAGE.COM AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. THE Silverrage SERVICE, SILVERRAGE.COM AND ITS CONTENTS ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, SILVERRAGE.COM DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES, AND WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SILVERRAGE.COM DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY SILVERRAGE.COM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT SILVERRAGE.COM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

NEITHER SILVERRAGE.COM NOR ANY OF ITS DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR MERCHANTS (COLLECTIVELY, ITS “ASSOCIATES”) SHALL BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE Silverrage SERVICE, SILVERRAGE.COM , THE INTERNET OR FOR ANY OTHER CLAIMS RELATED IN ANY WAY TO YOUR RELATIONSHIP WITH SILVERRAGE.COM .

8. Indemnification:

You agree to defend, indemnify and hold Silverrage.com and its Associates harmless from any claims and expenses, including attorney’s fees, arising in connection with a violation of this Agreement by you or through use of your account.

9. Termination:

Silverrage.com may suspend or terminate your access to the Silverrage Service at any time for any reason with or without notice to you. You may terminate your Silverrage Service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice.

10. Privacy and Security :

Your privacy is very important to Silverrage.com . Please click here to review a complete statement of our Privacy and Security Policy which also governs your use of Silverrage.com and the Silverrage Service.

(a) Aggregated Information. Silverrage.com may use aggregated information regarding its customers and usage of the Silverrage Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

(b) Third Party Service Providers. Silverrage.com may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data. They may have access to personal information to perform their functions.

(c) Sale of Business. Silverrage.com may transfer Customer Registration Data and other personal information in connection with the sale of Silverrage.com or the sale or transfer of its business operations in your geographic area to a third party provider or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.

(d) Enforcement of Agreement or Compliance with Law. Silverrage.com may use or disclose personal information when Silverrage.com believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of Silverrage.com or its users or to comply with the law.

11. Notices:

Silverrage.com may give notice to you of a change in this Agreement and any other matter by general posting on Silverrage.com , by electronic mail, or by conventional mail to your address contained in the Customer Registration Data.

12. Legal and Miscellaneous:

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures.

(a) Arbitration

If any dispute arises between you and Silverrage.com during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by Silverrage.com . The place of arbitration shall be New Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

(b) Applicable law

This site is created and controlled by Silverrage.com . The laws of India shall apply and courts in Delhi shall have jurisdiction in respect of all the terms, conditions and disclaimers. Silverrage.com reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of Silverrage.com . Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.

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